Return and Refund Policy

RETURN POLICY

Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund, store credit, or exchange. Please see below for more information on our return policy.

 

RETURNS

All returns must be postmarked within one (1) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.

 

RETURN PROCESS

To return an item, please email customer service at [email protected] to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number, place the item securely in its original packaging and Package and Proof, and mail your return to the following address:

 

Nerapod Technology

Attn: Returns

RMA #

31,32/35 Probal Housing Ring Road Shyamoli  

Dahaka, Dhaka 1207  

Bangladesh  

 

You may also use the prepaid shipping label enclosed with your package. Return shipping charges will be paid or reimbursed by us. 

 

REFUNDS

What is our refund policy?

If your product is eligible for a refund, you can choose your preferred refund method. The shipping fee is refunded along with the amount paid for your returned product.

Issuance of Refunds

If your product is eligible for a refund, you can choose your preferred refund method based on the table below. The shipping fee is refunded along with the amount paid for your returned product.

After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least ten (10) days from the receipt of your item to process your return or exchange. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed.

the expected refund processing times are as follows:

Please note that this policy does not apply to Neerapod Technology

Payment Method

Refund Option

Refund Time

ALL

Voucher

1-2 Working Days

Debit/Credit Card

Debit Credit card Payment Reversal

9-10 Working Days

Mobile Banking

Mobile Payment Reversal

7 Working Days

COD

Bank Deposit

4-5 Working Days

Voucher

Refund Voucher

1-2 Working Days

 Important Note: The Voucher discount code can only be applied once. The leftover amount will not be refunded or used for the next purchase even if the value of the order is smaller than the voucher value.

 

 

EXCEPTIONS    

 

For defective or damaged products, please contact us at the customer service number below to arrange a refund or exchange. 

 

Please Note

           

  •        If your product is defective/damaged or incorrect/incomplete at the time of delivery, please contact us within the applicable return window. Your product may be eligible for refund or replacement depending on the product category and condition. Please see the detailed terms in the relevant category below.   
  •        Please note that some products are not eligible for a return if the product is "No longer needed"   
  •        For device-related issues after usage or the expiration of the return window, we will refer you to the brand warranty center (if applicable).   

 

QUESTIONS

 

If you have any questions concerning our return policy, please contact us at:

09678137137 

[email protected]